PTA Established Complaint Cells

Pakistan Telecommunication Authority (PTA) in collaboration with the telecom operators in the country has established complaint cells in all the provinces to promptly cater to the consumers’ complaints and grievances. According to Chairman PTA, Dr Muhammad Yaseen, the consumers can access the complaint cell through toll free number, telephone, fax, e-mail, PTA’s website, post and in person.  PTA’s zonal offices across the provincial capitals were also easily accessible for consumers looking for redressal of their complaints, said by the Chairman. More than 80,000 individual consumer complaints had been received and addressed accordingly by the authority till to date, he added.

PTA was to maintain focus on consumer protection as per the global consumer protection regulations that covered all aspects of the rights. In a bid to strengthen regulatory framework for consumer protection, he said, the PTA had already notified consumer protection regulations, 2009, effective from March this year.

PTA Chairman said that another set of regulations against fraudulent, obnoxious and unsolicited communications was also under formulation. He tried to sound stern against those involved in sending obnoxious SMS.

He said telecom sector had provided handsome revenue to the government exchequer. He said the number of cellular mobile subscribers had reached to 93.34 million and out of them one million new subscribers had been added during the last six months.

He said the PTA had been working closely with the operators to improve the quality of service issues. He said that it had been PTA’s endeavour to create a fair play and investor friendly regulatory regime.